Resolved -
This incident has been resolved.
Jul 29, 20:05 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 29, 15:59 PDT
Identified -
We've identified a configuration issue where new trials created via the website would not automatically grant access to the platform. Rolling out a fix now and have corrected the affected accounts manually.
Jul 29, 14:18 PDT